Do We Need a "Charm School?"


Rarely does a day go by that someone doesn't say something about how impolite an employee is to the patient. For those of us who work retail or optical; it's hard not to cut loose on a customer/patient who is running you through the paces. And sometimes we let them win and bust out of our cool head and flare up and say things we perhaps would want to take back.

You must sign in to see the full article.