Delivering Top Tier Service

By Alex Bennett, ABOC
Monday, December 21, 2015 2:05 PM I recently came across a quote on The Disney Institute’s website. The Disney Institute, a business solutions division of the Walt Disney Company, focuses on improving customer satisfaction and experience. Their content is developed primarily for Disney companies and theme parks, but the institute offers training and development for other businesses. Many of their teachings can be applied to service based industries, including optical.

Name That Drop

By Linda Hardy, COA, COT, ABOC, NCLE
Wednesday, March 4, 2015 2:00 PM As discussed in my previous article, the importance of understanding and knowing the names of widely used eye drops is vital.

Name That Drug

By Linda Hardy, COA, COT, ABOC, NCLE
Wednesday, January 14, 2015 10:50 AM Medication being prescribed by the eye doctor is a daily task. They are treating everything from glaucoma to different types of eye infections and inflammations.

Vision Complaints and Saving the Doctor's Chair Time

By Mindi Lewis, MA, ABOC, FNAO
Monday, September 8, 2014 2:00 PM When our normally calm and pleasant Optometrist barreled into the optical department frustrated because she had been scheduled to ReRefract a patient who was having problems seeing had her right and left lenses switched in her frame.

Six Steps to Improved Patient Flow

By Linda Hardy, CPOT, COA, LDO, NCLC, ABOC
Monday, August 25, 2014 2:30 PM There are many things that make an office run like clockwork. Every part of the office is important, from the phones being answered, to the glasses being sold, but the patient flow of the office can make or break your workday.

Being the Best Optometric Technician

By Linda Hardy, CPOT, COA, LDO, NCLC, ABOC
Wednesday, August 20, 2014 10:00 AM Being the best optometric technician—that phrase can be stretched far and wide. I have worked as an optometric/ophthalmic tech for almost 18 years now. I've worked with several different types of doctors and they all like things done a little differently.

Don't Walk Away, Renée: Analyzing Patient Churn in the Optical World

By Preston Fassel, BS
Wednesday, October 16, 2013 11:30 AM It's just past sunset and you're alone in the back room. There's a single light burning above your head; a cold sweat rolls down your face.

The Dispensing Triangle

Monday, February 25, 2013 2:15 PM

By John Bonizio, Metro Optics, Bronx N.Y.

Every dispensing optician has a personal process he or she adheres to when fitting or dispensing eyewear. These personal best practices are made up of tasks and statements that have been developed over time – usually through trial and tribulation.

'Don't Worry - You'll Get Used To It': The Why Behind The Whoa

Monday, January 28, 2013 2:50 PM

As a vision professional, you innately understand the perfect eyewear recipe: accurate exam + state of the art lenses + precise measurements + advanced lens treatments + comfortable fit + fabulous fashion = "WOW! I love my new glasses."

From A Class By Mile Brujic Od At The Nov. Abo-Ncle Conference November 1-4

Tuesday, November 13, 2012 6:52 PM

Talk to your patients about the reasons for the changes to their prescription. The eye’s shape changes over time, there may be a genetic influence or they may have waited a long time to get their eyes checked.

Ever Have A Patient Ask What Their Prescription Means?

Tuesday, November 13, 2012 6:35 PM

From Michel Alexandre, an international trainer and consultant, the refractive conditions of nearsightedness (myopia), farsightedness (hyperopia) or astigmatism are not eye diseases but instead an eye’s focusing error.

Need An Interesting Way To Describe The Difference Between Bifocals And Progressives?

Tuesday, November 13, 2012 6:18 PM

Again from Dr. Brujic, he shows a patient a view of a bifocal and a progressive with numbers 1 to 10 like this.